FAQs

Frequently Asked Questions (FAQ)

Welcome to the Lace & Thornz FAQ page! Below you’ll find answers to common questions about our products, services, and policies. If you have additional questions, feel free to reach out to our customer support team.


General Questions

Q: What is Lace & Thornz?
A: Lace & Thornz is an online fashion store offering a curated selection of stylish shoes and clothing catering to goth and sub-niches of goth.

Q: Where are you located?
A: We are an eCommerce platform based online, serving customers worldwide. Orders are processed and shipped from our fulfillment centers.


Products and Availability

Q: Are all items in stock?
A: Yes, our website reflects real-time inventory. If an item is unavailable, it will be marked as "Out of Stock" on the product page.

Q: How do I find my size?
A: We have general size charts to help you choose the perfect fit. For additional guidance, please contact our support team.


Orders and Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets.

Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. Use the tracking link to follow your package’s journey.


Shipping and Delivery

Q: Do you ship internationally?
A: Yes, we offer international shipping to most countries. Shipping rates and times vary by location and will be calculated at checkout.

Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days within the U.S. and 10-15 business days for international orders.


Returns and Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in new and unused condition with original tags. Visit our Returns page for full details.

Q: How do I initiate a return or exchange?
A: Contact our support team or visit our Returns page to start the process. You’ll receive instructions and a return shipping label.


Account and Support

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience.

Q: How can I contact customer support?
A: You can reach our support team via email at support@laceandthornz.com or through our Contact Us page. We strive to respond within 24 hours.


Other Questions

Q: Do you offer gift cards?
A: Yes, digital gift cards are available for purchase on our website. They are perfect for any occasion!

Q: Are there any promotions or discounts available?
A: Check our homepage or sign up for our newsletter to stay updated on the latest deals and exclusive offers.


If your question isn’t listed here, don’t hesitate to reach out. Thank you for choosing Lace & Thornz!